隱私政策

更新日期：2025 年 2 月 21 日

Chargetify（台灣註冊公司 HWA YANG TECH (TAIPEI) CO., LTD. 擁有的品牌，以下簡稱「Chargetify」、「我們」或「本公司」）重視您的個人資料安全與隱私權。本隱私政策（以下稱「本政策」）說明我們如何收集、處理、使用、分享和保護您的個人資料，適用於您使用 Chargetify 官方網站（www.chargetify.com）及 Chargetify 行動應用程式（以下統稱「本網站」）時涉及的所有數據活動，包括但不限於社交媒體、Cookies、第三方服務等。

1. 我們收集的個人資料類型

(A) 您主動提供的資料

我們在以下情境收集您的個人資料：

• 註冊帳戶、下訂單、購買產品（包括會員計畫、忠誠獎勵計畫等）。
• 聯絡客服（技術支援、售後服務、回饋意見）。
• 參與市場活動（如電子報訂閱、社交媒體互動、競賽、問卷調查）。
• 訪問零售/快閃店（如參與現場促銷活動）。

收集的資料可能包含：

• 聯絡資訊（姓名、電話號碼、電子郵件、地址、生日等）。
• 訂單/購買資訊（交易歷史、支付信息）。
• 消費習慣與偏好（瀏覽記錄、購買行為）。
• 與客服互動的內容（聊天記錄、郵件內容）。

(B) 自動收集的數據

當您使用本網站時，我們可能會透過 Cookies 或其他技術自動收集以下資訊：

• 裝置與技術數據（IP 位址、裝置類型、瀏覽器版本、作業系統、時區設定）。
• 網站互動數據（瀏覽過的頁面、搜尋過的產品、停留時間、錯誤記錄）。
• 廣告追蹤數據（與我們的廣告互動情況，例如點擊與轉換率）。

您可以調整瀏覽器設置管理 Cookie 偏好，但這可能影響網站的部分功能或服務。

(C) 來自第三方的資訊

我們可能從社交媒體、合作夥伴、第三方應用程式等來源獲取您的個人資訊，例如：

• Facebook 登入(Facebook Connect):允許您使用 Facebook 帳戶登入我們的網站，並與我們共享基本資料（如姓名、電子郵件、性別、生日等）。
• Line登入( LINE Login):允許您使用 Facebook 帳戶登入我們的網站，並與我們共享基本資料（如姓名、電子郵件、性別、生日等）。
• 廣告夥伴數據:來自 Google、Meta(Facebook)、Twitter、Tiktok、Line及其他可投放廣告之廣告平台的受眾數據。
• 付款與交易數據:來自支付服務提供商的交易驗證數據。

2. 我們如何使用您的個人資料

(A) 履行合約

• 處理您的訂單（付款、發貨、退換貨）。
• 管理您的帳戶（會員計畫、忠誠計畫）。

(B) 基於合法利益

• 優化網站體驗（改善產品、提升客戶服務）。
• 行銷與廣告（如向您推薦適合的產品或提供優惠活動）。
• 數據分析（市場趨勢、用戶行為研究）。

(C) 基於您的同意

• 訂閱電子報與行銷郵件（您可隨時取消訂閱）。
• 個性化推薦與廣告推播。

3. 我們如何分享您的個人數據

我們確保所有第三方合作夥伴遵守數據保護法律，僅限於特定用途處理數據。

4. 個人資料的國際傳輸

由於我們的服務涉及多個國家，您的個人數據可能會傳輸至香港、歐洲、美國或其他地區，並受到 GDPR（歐盟）、CCPA（加州）等法規保護。

對於歐洲用戶，我們實施了標準合同條款（SCCs）來保護您的數據傳輸。

5. 個人數據的安全與保存

(A) 安全措施

我們採取以下技術與組織措施來保護您的個人數據：

• 數據加密（SSL/TLS 技術）。
• 存取權限控管（僅限必要人員可存取）。
• 防火牆與安全監控（保護伺服器免受攻擊）。

儘管我們已採取保護措施，網路傳輸仍存有風險，請確保您的帳號安全。

(B) 資料保存期限

• 帳戶數據：帳戶關閉後 2 年內 刪除。
• 交易記錄：根據財務與稅務法規，至少保存 7 年。
• 行銷數據：用於行銷目的的數據，將在 12 個月內 刪除（若用戶未同意繼續使用）。

6. 您的個人數據權利

根據 GDPR 和 CCPA，您擁有以下權利:

• 查閱您的個人資料
• 更正或更新資料
• 要求刪除個人數據（符合法律條件）
• 拒絕直接行銷
• 限制或反對數據處理
• 下載您的數據副本（資料可攜權）
• 撤回已授權的同意

行使權利方式:請聯絡 service@chargetify.com，我們會在30 天內處理您的請求。

7. 本隱私政策的更新

本政策可能會根據法規變更或業務調整而進行更新，我們將通過本網站公告或電子郵件通知您重大變更。

最後更新日期：2025 年 2 月 21 日

8. 聯繫我們

電子郵件:service@chargetify.com
地址:台灣新北市汐止區新台五路一段108號17樓

Privacy Policy

Last Updated: February 21, 2025

Chargetify (a brand owned by HWA YANG TECH (TAIPEI) CO., LTD., a Taiwan-registered company, hereinafter referred to as "Chargetify," "we," "us," or "our") values your privacy and is committed to protecting your personal data.

This Privacy Policy (hereinafter referred to as "Policy") describes how we collect, process, use, share, and protect your personal data when you use Chargetify's official website (www.chargetify.com) and Chargetify mobile applications (collectively referred to as the "Website"). This includes, but is not limited to, data collection through social media, cookies, and third-party services.

1. Types of Personal Data We Collect

(A) Data You Provide Voluntarily

We collect your personal data in the following situations:

• When you register an account, place an order, or purchase a product (including membership programs and loyalty reward programs).
• When you contact customer service (technical support, after-sales service, feedback).
• When you participate in marketing activities (such as newsletter subscriptions, social media interactions, contests, surveys).
• When you visit our retail stores or pop-up stores (such as attending on-site promotional events).

Data we collect may include:

• Contact information (name, phone number, email, address, date of birth, etc.).
• Order/purchase details (transaction history, payment information).
• Consumer habits and preferences (browsing history, purchasing behavior).
• Customer service interactions (chat records, email contents).

(B) Data Collected Automatically

When you use our website, we may automatically collect the following information through cookies or other tracking technologies:

• Device and technical data (IP address, device type, browser version, operating system, time zone settings).
• Website interaction data (pages viewed, searched products, time spent on pages, error logs).
• Advertising tracking data (your interaction with our ads, such as clicks and conversion rates).

You can manage your cookie preferences by adjusting your browser settings, but this may affect certain website functions or services.

(C) Data Collected from Third Parties

We may obtain your personal information from social media, partners, third-party applications, and other sources, including:

• Facebook Login (Facebook Connect): Allows you to log in to our website using your Facebook account and share basic profile information (such as name, email, gender, date of birth, etc.) with us.
• LINE Login: Allows you to log in to our website using your LINE account and share basic profile information (such as name, email, gender, date of birth, etc.) with us.
• Advertising partner data: Includes audience data from advertising platforms such as Google, Meta (Facebook), Twitter, TikTok, LINE, and other ad networks where we run ads.
• Payment and transaction data: Verification data obtained from payment service providers.

2. How We Use Your Personal Data

We process your personal data based on the following legal grounds:

(A) To Fulfill a Contract

• Processing your orders (payments, shipping, returns).
• Managing your account (membership, loyalty programs).

(B) Based on Legitimate Interests

• Improving website experience (enhancing products, customer service).
• Marketing and advertising (such as personalized product recommendations or promotional campaigns).
• Data analytics (market trends, user behavior research).

(C) Based on Your Consent

• Subscribing to newsletters and marketing emails (you may opt-out at any time).
• Personalized recommendations and ad targeting.

3. How We Share Your Personal Data

Chargetify does not sell your personal data. However, we may share your data with third parties under the following circumstances:

We ensure that all third-party partners comply with data protection laws and use the data only for specified purposes.

4. International Transfers of Personal Data

Since our services operate in multiple countries, your personal data may be transferred to Hong Kong, Europe, the United States, or other regions. These transfers comply with GDPR (EU) and CCPA (California) regulations.

For European users, we implement Standard Contractual Clauses (SCCs) to protect your data during international transfers.

5. Security and Retention of Personal Data

(A) Security Measures

We adopt the following technical and organizational measures to protect your data:

• Data encryption (SSL/TLS technology).
• Access control (only authorized personnel can access data).
• Firewalls and security monitoring (to protect servers from attacks).

While we have security measures in place, internet transmission always carries risks. Please ensure your account security.

(B) Data Retention Period

We retain your data in compliance with applicable laws:

• Account data: Deleted within 2 years after account closure.
• Transaction records: Retained for at least 7 years per financial and tax regulations.
• Marketing data: Deleted within 12 months if users do not consent to continued use.

6. Your Rights Regarding Personal Data

Under GDPR and CCPA, you have the following rights:

• Access your personal data
• Correct or update your information
• Request data deletion (if legally applicable)
• Opt-out of direct marketing
• Restrict or object to data processing
• Download a copy of your data (data portability right)
• Withdraw previously given consent

To exercise these rights, please contact service@chargetify.com. We will process your request within 30 days.

7. Updates to This Privacy Policy

We may update this Policy periodically to reflect changes in regulations or business practices. Major updates will be announced via our website or email notifications.

Last updated: February 21, 2025

8. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Email: service@chargetify.com
Address: 17F., No. 108, Sec. 1, Xintai 5th Rd., Xizhi Dist., New Taipei City, Taiwan