ChargeTify 產品退換貨政策

1. 退貨與換貨條件

• 7 天鑑賞期（非試用期）：
  • 消費者在收到商品後，享有 7 天鑑賞期（從簽收商品的次日開始計算）。
  • 鑑賞期為 猶豫期 而非 試用期，商品必須保持 全新狀態，並且 完整可還原（包含原廠包裝、商品本體、配件、標籤、贈品、發票等）。
  • 若商品已拆封並影響二次銷售，恕無法接受退貨。

2. 不適用退貨的商品類型

• 客製化產品：
  • 由於個人化產品為專屬訂製，無法進行退貨或退款。
  • 若產品有瑕疵或錯誤（如印刷問題、內容與訂單不符），請聯繫客服申請換貨。
• 特價品與指定商品：
  • 促銷折扣商品、抽獎活動獲得之贈品、特殊聯名商品、限量版商品、消耗性商品，恕不接受退換貨。

3. 退貨流程

1. 聯繫客服:請在 7 天內寄信至 service@chargetify.com 提出退貨申請，並提供訂單編號與退貨原因。
2. 包裝商品:確保商品保持 原始狀態 並附上購買憑證（電子發票或訂單確認信）。
3. 自行寄回:退貨運費須由顧客負擔，建議使用 可追蹤的物流服務 以確保包裹安全送達。
4. 檢查與退款:
   • 我們收到退貨商品後，將在 7 個工作天內 進行檢查。
   • 若符合退貨條件，我們將依付款方式退款，
     • 信用卡 / 轉帳付款：退款將退至原支付方式。
     • 電子支付（如 PayPal）：退款時間依平台作業時間為準。
     • 貨到付款：僅提供購物積分退還，恕不退款。
   • 若商品不符合退貨條件，將通知您處理方式，並可能要求支付運費取回商品。

4. 換貨政策

• 商品瑕疵或錯誤：若收到瑕疵商品或錯誤商品，請在 7 天內聯繫客服 service@chargetify.com，我們將提供換貨服務。
• 換貨流程：
  1. 聯繫客服提供訂單資訊與照片佐證。
  2. 我們將確認您的申請，並提供退貨地址。
  3. 請將商品寄回，運費由我們承擔。
  4. 我們收到退貨後，將安排寄送正確商品。

5. 其他注意事項

• 退貨商品不包含運費，退貨時支付的運費不會退還。
• 活動折扣與優惠碼：
  • 若因部分退貨導致訂單不再符合折扣門檻，折扣將被取消，退款金額將依原價計算。
• 特例處理：若因不可抗力因素（如物流遺失）導致退貨需求，請聯繫客服協助處理。

🔹 如有任何疑問，請聯繫客服:Email：service@chargetify.com

感謝您對 ChargeTify 的支持！

以下是 ChargeTify 最新版的 退貨與換貨政策 的英文翻譯：

ChargeTify Return and Exchange Policy

1. Return and Exchange Conditions

1. Personalized products are custom-made for you and can only be refunded at 50% of the purchase price (after deducting discounts and shipping costs).
2. Shipping and courier fees are non-refundable.
3. For Cash on Delivery (COD) orders, we only accept exchanges or refunds in the form of store credits.
4. Products that qualify for return must remain in their original, unused condition, with all packaging, accessories, and accompanying documents intact.
5. The 7-day appreciation period is not a trial period. Products must be in a complete and restorable condition to be eligible for a return.

2. Non-Returnable and Non-Refundable Items

1. The following items cannot be refunded or exchanged under any circumstances:
   • Exclusive offers for friends and family
   • Limited edition items, collectible sets, lottery items
   • Customized products
   • Accessories such as stickers, straps, and basketballs
   • Products from special collaborations, including but not limited to:
     • Anime, branded partnerships, and sports team merchandise
   • All clearance sale items

3. Refund Process

1. Refunds will be processed according to the original payment method.
2. If the payment was made via credit card, PayPal, or bank transfer, it may take additional time for your financial institution to complete the credit transaction.
3. Customers are responsible for all return shipping costs.
4. Until the returned package is received, all risks associated with the shipment remain the customer's responsibility.
5. We recommend using registered or trackable shipping methods to avoid issues related to loss or damage during transit.

4. Exchange Policy

1. We allow one-time exchanges only.
2. If an exchanged product is unavailable or discontinued, a similar product will be provided.
3. Customers cannot request an exchange for another product model or category.
4. Store credits issued from a return are non-transferable and cannot be redeemed for cash.

5. Special Cases

1. If you receive defective, incorrect, or damaged items, please contact our customer service within 7 days of receiving your order.
2. Customers with U.S.-based online orders who need to return an item should contact us within 10 days of receiving the product (based on the tracking record). A return shipping label will be provided.
3. Cash on Delivery fees and additional shipping charges are non-refundable.

For further inquiries, please contact service@chargetify.com.